Posted on Jul 3, 2012 10:49:37 AM
Bygones are bygones – and by that, business process outsourcing is not just for smaller and growing companies with hampered budgets any longer. As a matter of fact, some of the most respected corporations in the world all swear by business processing outsourcing, and for a cadre of good reasons, too. Could business process outsourcing be the solution that you’ve been seeking for reducing overhead expenditures while driving more profits and sales? This article should serve to shed some light on this increasingly popular outsourcing method.
Easier, Cheaper, More Convenient
You’ve got a ton of business processes that need to get done on any given day of the week. But you haven’t enough staff or manpower to get them done, and furthermore, your budget is confined by overhead limitations. With business processing outsourcing, you can easily outsource those projects and get them done speedily and conveniently for fewer dollars spent.
Less Stress, Fewer Headaches, Stay Focused On Your Enterprising
Consider this: say you use business process outsourcing instead of hiring on a few more employees, and you are now using a team of experts to handle your business processes. Now you don’t have to worry about John or Jane showing up to work late, or not at all. Nor do you have to worry about their efficiency, workplace ethics or matching the employer portion of taxes come the end of the year. What you can worry about instead is focusing on your enterprising and expanding your business while remaining profitable.
Increase Return on Investment; Positively Impact Your Profit Margins
So let’s say that you can outsource and use three or four employees for the price of what one would cost you at a low rate domestically. Now you have just figured out a key to business success: how to get four times the work for the price of one, and at the same quality. In essence, you are a genius for reducing overhead costs while increasing profit margins and not detracting from quality of service. As you can see, business processing outsourcing does impact profits exponentially.
Supercharge Efficiency, Expand Operations, Customize Processes to Your Needs
All businesses have an efficiency metric that they bide by; the standards that are set based upon previous years of operations; standards that businesses try to exceed each quarter that follows from the precedents being set the quarter prior. Efficiency is the primary keyword here. How efficient are your staff members, and how efficient is your business? With the right business process outsourcing company on your side, you can literally supercharge effectiveness while reducing operational costs in tandem. This is, perhaps, the largest attraction to the business process outsourcing sector: increased profits, enhanced efficiency, reduced overhead costs; the key goal of any profitable enterprise
Posted on Jun 12, 2012 12:41:37 PM
A very common practice during the present day for companies around the world is by harnessing the financial power of business process outsourcing to make their bottom line a lot more feasible. With business process outsourcing, you can reduce overhead costs while increasing profit margins – or your return on investment – while at the same time not compromising the quality of the product or service that you are offering to your customers. The most common form of business process outsourcing is actually found in outsourced call center services. However, there are many forms of it that can make sense for your entity. Read this article to learn more about how it may benefit you and your hard earned business dollar.
What is Business Process Outsourcing?
To resolve any confusion over business process outsourcing, there are numerous forms that it can take, while the most common are outsourced call centers services. What follows are a few other common type of outsourced business processes.
Who Needs Business Process Outsourcing?
Many companies and different types of businesses can benefit from business process outsourcing. From smaller businesses to larger businesses, and especially brick and mortar businesses (which mean that they only function in a purely online capacity). For any company that offers a product or service that needs to be marketed or backed up by technical support or customer support, they should consider business process outsourcing as a way to reduce overhead costs while increasing their points of profit and overall margins.
Comparing In-House to Business Process Outsourcing
One question related to business process outsourcing is using the services in-house as opposed to outsourcing them. Many businesses worry about losing quality of their product or service when outsourcing. That can happen when you opt for an inadequate business process outsourcing partner. But with the proper due diligence conducted, you can easily find a quality partner that handles these key business processes for a fraction of the price that it would cost you to manage them in house, and with fewer associated headaches, too.
Increasing Return on Investment with Business Process Outsourcing
Your bottom line is everything the in the ultra competitive business world of the present day. The modicum of this mantra is one that is unforgiving: Stay ahead of the curve and offer a quality product that rivals your competitor or be left behind in the dust. With business process outsourcing, you have a real means of affordably competing while preserving the quality of your product or service. For most businesses, it makes a good deal of profound sense.
Posted on May 23, 2012 10:39:09 AM
A lot of companies, services and other types of businesses rely upon business process outsourcing to facilitate a cost effective means to an end. The key goal of a business processing outsourcing services provider is to adequately meet the needs of their clients while helping them maintain the same quality of service that their clients have grown to expect, while at the same time reducing the overhead costs associated with providing such key business prospects. If you have ever wondered how business process outsourcing helps to lower overhead costs for any given business, make sure to read this article to gain some insight on the matter.
What is Business Processing Outsourcing?
In a nutshell, business process outsourcing is a means of outsourcing the same tedious business processes that are typically conducted in-house to an outsourcing partner – generally overseas – for a reduced cost. This type of outsourcing is supposed to lower operating costs of any entity while not compromising on quality or service. One must exercise caution when seeking a services provider to ensure that quality never suffers in place of lower operation costs at the risk of losing customer loyalty.
Is Business Processing Outsourcing Expensive?
The short answer is: NO. The primary reason why companies rely upon business process outsourcing is to lower their overhead expenditures. At the same time, one must always ensure that they are not reducing quality by reducing operating costs. That’s why it’s crucial to conduct due diligence on any such provider beforehand.
Comparing Costs of Business Process Outsourcing to In-House Costs
Will using such viable and affordable services be more affordable than the in-house and domestic services you rely upon? The answer is: yes and yes. Since outsourcing services rely upon international partners that exist in a setting that has a lower cost per living average, the services are far more affordable, but that does not mean you compromise on quality to get them.
Is Business Processing Outsourcing Better Domestic or International?
An easy answer to this question is that you want to opt for a services provider that has multinational presence. In this manner, they can meet and exceed your expectations. It is ill advised to just go with any international provider. Ensure they have a domestic and an international presence for the best results.
How Business Processing Outsourcing Helps Reduce Overhead Costs
The math is rather simple here. Say you are spending X amount on your business processes already. Now let’s say that you can spend a fraction of X amount on the same business processes with the same or better quality when they are outsourced. The quick question you should ask yourself is: do you want to continue overpaying for the very same thing that you could be getting for a fraction of the price? In every instance, the answer is that businesses can and will do what they need to save money while delivering the same quality.
Posted on Jul 12, 2011 09:15:48 AM
There is one tried and true statement to businesses that have a bottom line: their bottom line. Or in so many words, a healthy return on investment after deducting overhead costs of doing business and arriving at a net profit.
Often, when looking at the books, most businesses have their highest costs in business processes; i.e. invoicing, collections, call centers, managing sales campaigns, payables, receivables, database management and customer support or technical support.
Perhaps the top reasons why more entities are choosing business processing outsourcing can be easily explained: It saves them money and time on the same processes that can be performed by using an outsource service instead of relying upon the costly domestic counterpart.
Business Process Outsourcing Costs Far Less Than Domestic
Here’s an easy way to break down why business processing outsourcing makes a great deal of sense from the financial aspect. Domestic workers in the US cost a lot of money.
Now this is not to say that all business functions should be outsourced, only to point out that remedial tasks can be performed in an excellent manner for a fraction of the domestic cost, yet the workers are still being paid a competitive wage for in their region.
Both parties win. The business saves money, and overseas workers enjoy gainful employment.
There Are Umpteen Tasks That Can Be Outsourced
Then there are the types of tasks that you can use business processing outsourcing for. Nearly any kind of business process can be outsourced to save time and money.
Even secure collections or tasks that involve using confidential information can be outsourced to services providers that have the most stringent of protocols in place to protect a client’s integrity. Most processes that you can think of can be outsourced to save time and money.
Why Choose Business Process Outsourcing?
If you want to reduce your overhead expenses and increase your overall productivity, then business processing outsourcing does make sense.
The one thing that you should look at is what business processes do you require on a daily basis? How much employee time are they consuming? Could these employees’ skill sets be better used for a different purpose at their domestic wage? Would using business process outsourcing increase overall productivity and profitability for your entity?
In almost all cases, the answers to most of these aforementioned questions will be yes. If that is the answer that you have arrived at after reading this article, then you could also benefit from business processing outsourcing services.
Posted on Jul 9, 2011 07:57:24 AM
Could your entity benefit from using process outsourcing services? Chances are pretty good that it could greatly benefit. By better understanding what outsourcing services consist of, and your options with them, you can learn more about why many other companies have enjoyed increased profits and reduced overheads without compromising the quality of services offered by using process outsourcing services.
Learn more about the common types of outsourcing services, why you should use them, and how you can find the very best process outsourcing services in this informative and helpful article. Then you can make the best decision to benefit your business now and well into the future.
Common Types of Outsourcing Services
There are several kinds of common outsourcing services that are often relied upon by a variety of different businesses. Let’s examine some of the most popular process outsourcing services so that you can better understand what some of your options are when considering using these services for your entity.
Why Use Process Outsourcing Services?
The easiest answer to this often asked question is as such: reduced overhead costs. The costliest part of doing business for any entity is, in fact, their cost of doing business. One trend that many companies have had to adjust to at the present is the increasing cost of overhead and the slimming of potential profit margins.
This has caused some companies to have to raise their prices, which can reduce sales and profits. With outsourcing services, you can find an effective way to better manage your costs of doing business—allowing for you to reduce them so you can stay competitive in the unforgiving business world of today.
How to Find the Best Outsourcing Services
Knowing how to find the best process outsourcing services is incremental to your success with using them. Bad outsourcing services can detract from quality and give you a real headache.
The best process outsourcing services will offer verifiable quality assurance reports; they will provide you with daily reports on progress from domestic-based managers; they will offer competitive and fair rates with flexible billing; and they will have had a vast amount of experience handling similar campaigns.
Posted on Jun 21, 2011 03:12:24 AM
Just when you thought that you had your business functions entirely under your control, business booms, and now you have dozens of very time consuming tasks that must be met on a daily basis in order for your operations to be successful. Certainly, expanding your business is an exciting prospect.
But if you fail to be able to meet the needs of your clients or customers, you will quickly find that business ceases to come your way. Sure, you could hire more domestic help, but you will be forced to pay domestic salaries, and while some positions need to be filled with domestic workers, other tedious tasks can be securely and affordably handled and managed by premium process outsourcing services.
What Can You Use Process Outsourcing Services For?
It’s only natural to wonder what kind of time consuming daily tasks can be lifted off your shoulders so that you are no longer burdened and so pressed for your time. Over the past several decades, process outsourcing services have sharply focused their offerings to better provide services that cover the most arduous business tasks so that you can place the sole focus of your expertise on managing your entity and improving your profits and sustainability.
Here’s a few of the very many things you can contract process outsourcing services for:
What to Look for in Premium Process Outsourcing Services?
The last thing that you want to have to worry about is the process outsourcing services that you rely upon not performing their end of the bargain, or over billing you and being deceptive. So here’s what you look for in the best process outsourcing services so that you can rest assured that your bottom line is met every day. The service should have expertly trained workers that are trained for your specific needs and to your specifications.
Daily reports should be submitted to you by onshore managers that care about your project. The highest levels of security should be implemented, and the process outsourcing services should have the technology, tools and software to effectively manage your campaign. Lastly, they should have a proven track record in their field and be able to offer you raving customer testimonials that attest to that. And, you should be offered flexible billing plans that meet your budget.
Posted on Jun 21, 2011 02:53:10 AM
If you were shopping at the store and you were looking for a new computer, and there were two absolutely identical computers sitting on the shelf, but one was half the price as the other, which one would you choose? Now let’s add some more to this by stating that both computers are identical in every way, with exception to who made them.
In fact, they both come with the same warranty, processor, software and high quality parts, but one just costs half the price? Would you pay double for the same thing? Of course you wouldn’t! That’s the best way to explain the benefits offered by outsourcing services: you get the same reliable quality of work or higher as you would domestically for a far more affordable price tag when you opt for outsourcing services.
Different Kinds of Outsourcing Services
There are dozens upon dozens of different processes that you can use outsourcing services to cover. The best companies that provide outsourcing services will have a lengthy list of different tasks that can be securely completed on your behalf. To better apprise you as to just what some of these tasks can range from, here’s a list of some of the most popular outsourcing services tasks that are offered by premium providers:
What to Demand From Best Outsourcing Services
Knowing what to expect and demand from the best outsourcing services is critical to your success. That’s why the best outsourcing services providers will offer you flexible billing plans and low rates. They will provide you with a history of their clients and demonstrate why they can make your project successful. Premium outsourcing services providers offer onshore project managers that keep you updated and in the loop daily.
They have industry leading security measures in place and the best software and tools to get the job done right the first time. If the outsourcing services provider you are considering doesn’t meet these minimum requirements, chances are that you will not be satisfied with their output. Thankfully, there are excellent outsourcing services providers that offer these amenities and many more—things that you should always demand and expect from the very best.
Posted on Jun 18, 2011 01:39:07 AM
When asked a question about business process outsourcing, most people may not have a clue as to what this term truly means. But it’s a greatly helpful process that not only can save you a lot of your valuable time – and we all know that time is money – but that can also greatly streamline the efficiency of your business and work to improve your net profit returns.
For those who have considered business processing outsourcing, but never really thought that it could benefit them, this informative article should serve to better apprise you as to why more businesses are relying upon expert business processing outsourcing services to more expeditiously meet their bottom line and improve monthly returns.
Why Use Business Processing Outsourcing?
Think about this for a moment – where are your leadership and business skills best suited? Performing tedious and remedial tasks that suck up all of your time in the day, or better focusing upon the managing and expansion of your entity? This is where business processing outsourcing comes in to save the day.
Nearly any remedial task that you can think of can be outsourced and effectively managed by overseas teams of experts for a lot less money than it would cost you to personally handle the affair or to hire a domestic employee to do so. From payroll management, to document processing, data entry, invoicing, and even order processing—business processing outsourcing can handle the little tasks so you can stay focused on the big picture.
Are All Business Process Outsourcing Services the Same?
Wouldn’t it be great if you could just pick up the phone and call any business processing outsourcing service and know that you were getting the best service at the best rates? Sadly, such is not the case. However, there is a helpful checklist that can be offered that you can use as a guideline for finding the best business processing outsourcing services for your needs.
Here’s what to look for in the most premium business processing outsourcing services:
Posted on Jun 13, 2011 10:32:19 AM
Database building with regards customers is extremely important, as it gives your company some dramatic benefits. Building a database is not only profitable for new customers, but for all your existing website traffic and customers as well.
However, when it comes to Internet Marketing, how is building a database actually done? How are the contact information and names of potential customers collected? There is the option to purchase relevant list of potential customers, while this can be very costly there are other less pricey alternatives.
The most important thing to understand here is that your existing website traffic can be your greatest asset. Building fresh lists of customers is the job of other marketing tools, whereas with existing traffic, the job is already half complete, targeting your existing customers and traffic results in customer retention and customer longevity. How is this done though you ask?
This is really quite simple; in essence you simply create an opt-in mailing list that has a double opt in feature. What is an opt-in mailing list and why is it important to my business?
If you created an opt-in mailing form in a primary position on your site and then offer something valuable for signing up, you will be surprised at how many people actually agree and sign up, giving you their contact details in return.
Everybody loves to receive great information, special deals, and the latest news for nothing. And once more, when you add a double opt-in feature to your mailing list form subscription it adds that professional touch and promotes a sense of trust with your customer.
You must also send an immediate tank you and a welcome message as soon as a visitor signs up. You should welcome them to the newsletter and give them a little information of what they can expect from future issues. Once you have developed a sense of trust with your customer you can then begin to up sell and cross sell your products to them.
This is recommended after around 5 non promotional emails that are of use to your readers. It’s no good hammering your customers with sales letters and products deals from the outset, as the majority of people who sign up will simply cancel there subscription and you will lose there much needed contact details.
If you’re looking for something to include in your newsletters, things such as monthly specials, current deals, industry news, company news, helpful articles and info regarding your industry, are all ways of providing useful content on a monthly basis.
Regardless, the first step is to create the opt-in list and integrate all responses into your database. You will be surprised by just how quickly that database grows. However, in order to realize maximum profitability and ROI, you will have to combine your database creation efforts with other marketing strategies.
But the most important thing to do now is to open up and integrate an email opt in list within your site, and begin to integrate all the responses into your database. You will be surprised at just how fast your database grows.
However, building your database of customers is not the answer to all your marketing efforts. Combining this method with many other marketing efforts will provide an all round effective marketing campaign.
What to do now?
InSO will work closely with you to build your database and your list of potential customers through obtaining what your customers would be interested in reading. Then we work in creating content that will be of use to your customers and offers and deals will then be integrated.
All content and sales copy in the newsletter can be handled by our team of copywriters, who are highly skilled in provoking emotion and responses from consumers.
Let InSO build up your database now and watch your sales grow exponentially. If you would like to discuss your database building or other online marketing options, you can call our friendly marketing team now toll free at 800-788-8299 or you can even click here for a free database building quote.
Posted on Jun 13, 2011 10:08:56 AM
Once your company has grown to certain point, there are certain issues that will have to be addressed so that you can keep it manageable, productive, and profitable. One thing you need to remember is that minimizing costs goes hand in hand with maximizing your profitability.
If your business is at this critical stage, then it may be time that you consider utilizing an outsourced call center. If you are experiencing any difficulty in handling both inbound and outbound calling responsibilities, then it is time for you to do something about the situation.
Choosing the right call center, such as International Services Organization (InSO), can help your business handle your calling inbound or outbound traffic issues and will result in maximizing your profits, while minimizing your expenses. Controlling the call center’s costs is obviously the best place to start in order to accomplish this. There are three different aspects of cost cutting to consider:
1. Eliminating reason to contact
2. minimizing misdirected contacts
3. reducing repeat contacts
One of the best reasons to consider a company such as InSO for your business requirements is because they provide onshore quality call center operations at offshore cost-effectiveness. This is especially the case when you consider point #2 above — minimizing misdirected contacts.
There is always a possibility that these can occur. These are calls that should probably be directed to another area of the company. These not only add to the number of calls in the queue, but they also take time away from those calls that the call center needs to attend to. It isn’t cost-effective so if you can eliminate this issue, it helps the productivity and profitability levels of your business.
The following five methods are how InSO has eliminated this problem and therefore lends to the minimizing of costs and the maximizing of profits:
1. Ensure an accurate and a phone directory
2. Menus in the voice response system should be easy to use
3. Providing accurate contact information as well as documentation and marketing of products and/or services
4. providing clear contact information on bills, reports, and statements
5. reduction of inter-company transfers
Reducing the cost of call center operations is an essential component in any business. InSO knows that it takes a lot of discipline and due diligence to accomplish this but following these three steps will also help you attack operational costs and become more profitable in the process:
* Reduce the cost of company resources
* Reduce the time that it takes to handle contacts
* Reduce the volume of contacts
Despite the fact that this isn’t mentioned above, the most effective step you can take when it comes to minimizing costs and maximizing profits is to pick the right company to handle your telemarketing call center needs.
InSO’s core values are focused on the three most critical aspects of a telemarketing call center so that your company generates higher productivity levels and increases its profitability:
* InSO is a leader in the BPO industry. Not only are we the expert in the outsourcing industry, but we are a veteran company in the call center and telemarketing industries as well.
* Being available around the clock is essential if you’re going to stay ahead of your competition. You can consistently provide an excellent level of customer support because InSO will be with you 24/7/365.
* InSO knows that if your business isn’t successful, they won’t be either. Therefore they are committed to the success of your business. This ensures that your company receives the best ROI possible.
Granted, there are probably a lot of other methods or techniques to employ for minimizing costs and maximizing profitability. However, the ones listed above are what InSO brings to the table when you contract to them to handle your call center needs.
International Services Outsourcing (InSO) is a leader in the BPO industry and can help your business achieve its goals, namely increased productivity and profitability.
Contact us today so that you can see how InSO delivers on-shore quality at offshore affordability. Please visit our website at www.inso.us/article and let us show you why we are your “One-Stop-Shop” outsourcing center.