Posted on Jul 23, 2012 09:05:41 AM
The outsourcing world has truly grown in its demographic as more businesses realize how lucrative outsourcing truly can be for their entity. The most popular and commonly outsourced type of service is a call center. There are two regions where a predominant portion of this outsourcing occurs: an India call center and a Philippines call center. Both can present a viable means of offering quality service to your customers and patrons while reducing your overhead expenses and increasing your profit potential. There are some minute differences between a Philippines call center and an India call center. They do, however, make a great deal of sense for companies that are trying to enhance their efforts while cutting down on overhead expenditures.
Who Uses a Philippines Call Center & India Call Center?
You might be surprised at how many different entities use these types of call centers. From mom and pop online stores that require customer service, to medium-sized businesses, all the way up the ladder to large scale and gigantic corporations. When you have a quality product or service to offer and you want to maximize profits while still offering equally as quality customer service, an outsourced call center is the quick answer that most businesses opt for. Consider this: why pay more money for fewer reps when you can spend less money for more reps? More reps equals better service. Better service equates to happier customers. Happier customer’s drive more profits, and tell other customers why they should do business with you.
Philippines Call Center vs. India Call Center
There are some differences that you will find with an India call center and a Philippines call center. The call centers in India are largely considered to be better than the ones in the Philippines from a sales perspective; as the accent is less noticeable and English speaking customers prefer less thick accents. From the customer service standpoint, however, either region is ideally suited and has the capable and trained staff to meet and exceed any customer service and quality assurance goals. You may spend fewer dollars on a Philippines call center, as the cost of living there is a little lower than in India. However, either one is a sound decision for your call center needs.
Is Outsourcing a Good Decision?
This is a very important question that many business managers and owners alike ponder for great lengths of time. Always take your time before considering outsourcing, and ensure you opt for a verified and quality outsourcing partner. Here are some top reasons why companies are using outsourcing.