Posted on Aug 2, 2010 06:25:43 AM
The high attrition rate in call centers is close on the heels of the date provided by the International Labor Organization (ILO) for the IT sector. What this means is more expenditure on training and integration.
The worst affected call center services provider is Infosys. This IT giant is facing an attrition rate of 16%, with more than 8000 employees leaving the organization. Many experts are considering this to be the result of the company’s response to the recession, when several clients shut down their telemarketing units.
This is the time when the company’s should start talking with their employees who have been a part of the organization for a long time and convince them that they have a brighter future if they stick around. This is because recruiting new agents will add a heavy weight on the already stretched annual budgets.
The call center sector already lacks an adequate number of employees and with many of the present ones moving away, the industry will be starved further.