Posted on Jul 28, 2011 05:22:44 AM
What is a brick and mortar website or business? It’s a business that solely functions online. A good example of such businesses can be online stores or services providers; these are brick and mortar entities.
They all require call center services to assist their customers and resolve any issues, make changes to their accounts or upsell them or cross-sell them on different products and services. If you host a brick and mortar website, you will require call centers services to best service your customers; there’s no question about it.
Many Websites are Home-Based Businesses
Even some of the most popular online stores happen to be home based businesses that run off computers and are managed by the owners who work from home. But if your business is seeing hundreds of sales or more per week – the calls can get out of control.
You will soon need to hire help, and then you have to decide between paying a worker a hefty US wage or being smart about your money and outsourcing your call centers services.
If you have additional products and services to sell, call centers services can also improve those sales as well. A good rule of thumb is to take your time when considering and comparing call center services so you can find the most adequate and affordable service to meet your needs.
How Call Center Services Can Improve Profits
Consider this for a moment if you will: if you could hire ten workers to do the same job but for half the rate of what a different group of ten workers would charge for the same thing, which option would you choose?
Let’s say that the quality would not be impacted at all by the workers who charged less, and in fact it would generally be of higher quality than the workers who charged more for the same thing? Would you pay more for less?
That’s why outsourced call centers services make a great deal of sense – you get the same or better quality of workers, service, features and amenities—but you don’t have to break the bank at costly domestic rates to obtain that quality.