Posted on Jul 29, 2010 03:14:59 PM
Call center outsourcing
Tata Consultancy Services (TCS) has decided to go back to its roots. In 1968, this subdivision of Tata was formed to provide BPO call center services to its sister companies. It was one of the first BPO service providers, catering to offshore clients, when it bagged the Swiss Air outsourced deal. However, over the years, its aim deviated a little and its entered the IT sector.
The success of TCS in the IT sector is no secret. This company is now the leading service providers in India. This deviation from its core competencies has led to the company lag behind the call center competition.
However, TCS is hurrying up to cover lost ground. Its revenue from call center services jumped from $10 million in 2004 to $729 million in 2009-10. Abid Ali Z Neemuchwala, VP and global head of the call center sector of TCS, has declared that the next aim is to unseat Genpact, the world leader in the call center outsourcing service sector.
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