Call Center Services
We deliver call center services for our clients with a specific focus on the exceptional quality of our service. With more than 200 successful campaigns completed to the satisfaction of our clients, our contact center services can work for your business and within your budget. We help you generate sustainable revenue for your business via our cost effective outsourcing solution.
The Inso Contact Center Services Commitment
In order to provide the best services for our valued clients, we use a very specific formula for quality assurance.
- We recruit highly experienced contact center agents.
- Our training processes are thorough and include product training, technology training, role playing, accent, voice training, cultural barrier training and cultural awareness.
- State-of-the-art call center infrastructure that relies upon redundant servers located in the US to provide a reliable uptime for our call centers.
- Updated and efficient dialers in place to facilitate inbound and outbound services with integrated email, help desk and web chat capabilities.
- Our reporting analysts work alongside dedicated project managers to deliver detailed campaign logistics, reports and customer interaction reports to update your management consistently.
- Our solutions are scalable and customizable. We tailor them to suit to any business, niche or industry.
Why Choose Inso As Your Call Center Services Partner?
- State-of-the-art infrastructure: Our modernized infrastructure facilitates convenience and assures uninterrupted customer interactions with clarity in communication.
- Experience: With more than a decade of experience in handling customer queries, requests and complaints, our team delivers outstanding customer service.
- Culture Compatibility: Inso manages call centers in the US, India, Philippines and in the Dominican Republic. We accommodate for the specific needs of your business.
- Streamlined Processes: We use proven transition processes to understand your business process quickly and represent your company the way you want your business represented. Our qualified and experienced, dedicated project managers ensure seamless integration with your company.
- Reporting: We send weekly reports to communicate how your campaigns and customers are being handled with our call center services. We also help you use the data efficiently, since that information contained in our reports is critical to your success in the competitive marketplace.
- Turnkey Solutions: We provide media planning, merchant account setup, online advice, and website development as part of our complete turnkey solution.
The Inso Advantage in Call Center Service
- Each of our clients experiences a high degree of personal involvement and careful attention with our dedicated project managers.
- We tailor our services to fit the needs of individual clients with customizable, and scalable solutions.
- We offer diversified inbound contact center services including phone, email, live chat and help desk support.
- We provide round-the-clock service to cater to clients from different time zones and regions.
Call Us Today!
Inso can provide the services that you need today.