Inbound Call Center Services
How customers perceive your inbound call center services is vital for your business. A bad customer experience can result in lost customers, whereas a positive customer experience can increase your customer retention and grow your business.
Since 2003, we have created a scalable and affordable international inbound call center solution that has helped our clients increase their return on investment (ROI). Our unique approach to training our inbound call center representatives and our consistent and detailed reporting process are designed to increase your ROI while reducing your business cost.
We Expand Your Customer Base
We understand that your customers are essential to your company and realize the importance of customer retention to your business. We create positive experiences for your customers by using our experience and understanding the needs of your customers when they call us.
Common Customer Service Challenges
- 98% of customers who have a bad experience will go to your competitor (source: Forrester)
- 69% of customers desire live assistance to resolve issues (Forrester)
- 70% of customers say that sales are based upon the contact center experience (Ovum)
- 69% of customers say that the hold times are too long when seeking assistance, support or customer service (Harris Interactive)
The Inso Difference
You may be concerned about language barriers and cultural differences while you consider outsourcing your inbound call center services. For over a decade, we have executed a rigorous training model and quality assurance system that monitors our call center representatives to deliver the best quality of international inbound call center solutions for our clients. We do the same for you.
We ensure that our customer service agents represent your brand outstandingly and provide your customers with excellent customer service with minimal hold times while improving customer satisfaction and retention.
Key Features Of Our Inbound Call Center Service
- Professionally trained and monitored representatives
- Experienced floor supervisors
- Quality assurance personnel
- Voice, tone, accent and campaign trainers for agents
- Dedicated project managers
- Reporting analysts for your campaign
- Modern dialers and routing systems
We Train Our Reps to Master Your Brand
Every one of our clients is important to us. Using our state-of-the-art infrastructure and training programs, we train our staff thoroughly so that our agents represent your product, service and company to your satisfaction.
Our project management executives are educated, experienced and qualified to understand your requirements and devise and execute a viable strategy that fulfills your inbound call center needs.
- We utilize role-play scenarios to train our agents so that they are familiar with your business
- We design brand awareness models to master your product lines
- We devise up-sell training and cross-sell training programs
- We integrate industry specific customer service and retention models
- Quality assurance monitoring system in place
- Experienced floor supervisors and managers
Inbound Call Center Services We Proudly Offer
We provide a number inbound call center services that are tailored to meet your needs and help you grow your business.
- Toll-free customer service line
- Answering services
- Order taking services
- Customer care services
- Help desk support
- Direct response call center
- Appointment scheduling
- 24-hour help desk support, and emergency response
- Lead generation
- Customer acquisition
- Web-based customer care services
Call Us Today
Contact us today to discuss your inbound call center services needs with an experienced call center specialist.