Technical Support

Your business needs to satisfy your customers’ needs, offer them exceptional IT support, and address their concerns in a quick and convenient manner. Our technical support call center and helpdesk lets you reduce costs, convert sales, and increase customer satisfaction.

Studies have shown that customers are more likely to abandon sales when they have questions that they cannot get answered or have concerns that are not addressed. Increase your sales and profits and keep customers coming back time and time again by offering great technical support and customer service. Inso’s technical support ensures that your customers feel confident about doing business with you and that they receive the help they expect and deserve every time.

Our Services and Features

Our team of certified and experienced professionals have over 10 years of experience with customer support software. We assist your business in every aspect of your technical support needs. Our expertise range over a wide array of platforms, databases, operating systems, hardware, software, and business components.

Customer satisfaction is a priority for you and it is our priority as well. Inso offers technical support for widely used software and accessories. Some of the IT support systems we can assist you and your customers and clients with include:

Operating Systems

  • Windows Vista (all editions)
  • Windows XP Home
  • Windows Millennium
  • Windows 2000 Professional
  • Windows 98 Second Edition
  • Windows 98 First Edition
  • Windows XP Professional
  • Sun Solaris

Hardware

  • Desktops
  • Laptops
  • Sound Cards
  • Video Cards
  • Ethernet Cards
  • Internal CD/DVD Writers
  • Internal CD/DVD Readers
  • Internal IDE Hard Drives

Networking Devices

  • DSL/cable modem connectivity
  • Dial –up modems
  • Ethernet cards and adapter
  • 10/100 mbps
  • Wireless network components
  • 802.11x (Wi-Fi), connectivity only

Work with Inso helpdesk systems for all of your technical support call center needs

  • Our team of help desk experts answers calls 24 hours a day, 7 days a week, 365 days a year including holidays.
  • We notify you directly about issues that require your immediate attention and assist you with a variety of IT services.
  • Quality is always first and foremost in all our services and the same quality and care you would give to your customers is what they will get from our team.
  • Our technicians are skilled and have years of hands-on experience with issues related to software, hardware, and networking.
  • You have access to reports and summaries anytime, anywhere through multiple channels. You are always in-the-know even when you are out of the office with remote IT support capabilities.
  • Increase self-service by giving customers’ access to FAQ and helpful technical support guides, and keep customers and team members informed through updates, announcements, and postings.
  • Build a support community and promote discussions, so you can address issues quickly and direct customers to information on your site that may address their needs and answer their questions without the need to submit a ticket.
  • Inso offers many levels of security—physical, infrastructure, and application—to keep sensitive data secure in our customer support software.
  • Keep track of customer feedback and results so you can see when your customers experience issues, how their concerns are being addressed, and how satisfied your customers are with the help that we provide.

Our team of experts puts powerful data at your fingertips and gives you the tools and systems you need to maximize success and minimize cost while making sure customers get the answers and help that they seek from your helpdesk.