International Services Outsourcing (InSO), a call center firm headquartered in Los Angeles with its own dedicated contact center in India, offers onshore management with offshore pricing. Our expertise lies in providing customized services based on your unique business needs. In fact, we won the “Best Offshore Call Center Service Provider” award last year for our excellent service.

We believe in productivity and profitability for all our clients. You can now provide top quality service for your customers and increase your profits by partnering with InSO. Let our experts create the magic for you.

Call us now at (800) 788-8299 or get a free quote here.

Why Choose InSO for Your Outsourcing Needs?

InSO is the right company for your business to rely on for all your outsourcing needs. Our core values focus on the five most essential needs of any business relationship:

• InSO is an experienced leader in the call center industry. We have experience with over 200 TV, radio, mailer, infomercial, print, Internet and tech support campaigns
• You will be able to consistently provide your customers excellent support levels because InSO will be with you 24/7.
• InSO is committed to getting you receive the best ROI possible, therefore ensuring the success of your business.
• InSO is flexible in many ways: You can switch payment plans (per-minute or hourly or performance-based) and there are NO Hidden Fees!
• You will be able to change campaign offers, price points, scripts, etc. on-the-fly with minimum notice and effort.

We work to ensure a high closing ratio for sales calls and a high rate of customer satisfaction for our clients. We will increase your sales and help you retain your customer base.

Our expert sales recovery techniques can generate more sales from your potential and past customers, even from customers who have turned down your offers before.

InSO’s Commitment to You

We will take care of EVERYTHING you need to get your campaigns up and running. We will continuously monitor all aspects of your campaign and keep you updated on the campaign’s progress, so that you can focus on what you do best! In fact, we also offer order fulfillment services and credit card processing setup.

We will take care of ALL your call center business needs including

•  script writing
•  planning
•  training and monitoring
•  documentation gathering and preparation
•  order taking and processing
•  email, phone and chat support
•  fulfillment
•  customer service
•  credit card & e-check processing setup
•  outbound telemarketing

InSO will provide virtual full-time employees who will work exclusively for you, if you so desire. Our dedicated plan ensures that our agents work for you at competitive hourly rates.

We also have the option of assigning shared agents where we will only charge you on a per-minute basis without rounding off minutes like other call centers typically do. We only charge you for the time spent on the phone with your customers, down to the last second, and never a second more. We will also never assign more than 3 campaigns to our agents.

Also, ask our experts about our Performance-based Campaigns where you pay us based on our performance.

Regardless of which plan you choose --- you will also have several experts from different departments, such as Project Management, Quality Assurance, Training, IT, Reports, etc., working for you at the same time, for ONE LOW PRICE.

We provide top-notch infrastructure with excellent voice quality, data security and quick response time. We meet and exceed standard call center metrics, such as, low average hold time, average speed of answer, low call abandon rate, low call resolution time, etc.

We are capable of allocating up to 120 agents to handle your call volume, therefore ensuring that you have the proper resources for your campaigns.

You have the assurance of knowing that our customer service professionals are skilled at whatever task they perform, and must meet the strictest of qualification requirements before being assigned to your campaigns. We train our agents thoroughly and then send them to our Quality Assurance Team to ensure that your campaign standards are met.

We will provide you with whatever reports necessary --- e.g. call reports, sales reports, etc. --- to give you a detailed report of overall call activity. Additionally, these reports can be customized to fill your business’ needs. We also record all calls and turn them into to you so that you can evaluate the job we do for you.

12 Reasons to Choose InSO over Other Call Centers

1. Six years in the call center industry and experience with over 200 campaigns
2. Six years combined sales and customer service skills experience in the IT, telecom, e-commerce, retail, nutritional supplement, health & beauty, and several business-to-consumer (B2C) industries
3. Six years of consulting experience on offshore outsourcing, strategy and analysis to business entrepreneurs and call centers in the US
4. Personalized support provided for all campaigns
5. Dedicated Project Manager to communicate and coordinate with you on an on-going basis
6. Individual reports based on media channels – NO additional charge
7. Weekly meetings held to analyze your campaign’s progress
8. Recommendations for campaign performance improvement and script writing – NO additional charge
9. All calls are recorded for Quality Assurance purposes – NO additional charge
10. Built-in flexibility for monitoring campaign calls – NO additional charge
11. "On-the-fly" flexibility for changing promotional campaign offers – NO additional charge
12. Best of all, there are NO Hidden Fees!

Call us now at (800) 788-8299 or get a free quote here.

Let InSO be your call center provider... You will be glad you did!

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