Dominican Republic Call Center

Our Dominican Republic call center provides cost effective call center outsourcing services for our clients. Our call center in Dominican Republic is fully equipped with state-of-the-art software and technology, adequate security, and talented and professionally trained agents.

To ensure that we deliver excellent results for our clients, we mandate that our call center in Dominican Republic utilizes updated technology and tight security that are congruent with our high standards that we maintain in our business practice based in the US.

The Multinational Integration Process

Our call center in Dominican republic adheres to our US business policies. We implement important checks and balances in our call centers. Our operation is seamlessly executed to meet your business goals. We train each manager and call center agent to understand how American culture works, provide them with adequate accent and vocal training and thoroughly instruct them on the elements of proper customer service etiquette.

Advantage of Our Dominican Republic Call Centers

Our “near shore” call center employs a well-educated and experienced workforce. Our Dominican call center is a bilingual call center. Thus, we serve the growing Latino population in the US. Each call center agent is well-trained in American culture and speaks with a clear proficient soft-spoken voice with minimal accent. With our affordable outsourced English and Spanish call center, you get to work with a call center similar to an American call center for a fraction of the cost.

Employees at our overseas call centers are extremely dedicated to their work. In the Dominican Republic, a growing nation that has recently expanded its workforce exponentially, a strong work ethic is highly valued and respected. The pay and benefits of our Dominican call center employees surpass the national average for hourly wage, thereby resulting in a highly qualified and dedicated workforce. Our employees are treated well and our compensation is competitive.

Benefits Of A Dominican Republic Call Center

  • Bilingual call center
  • Near-shore location
  • Familiarity with American culture
  • Dedicated workforce
  • Professionally trained agents
  • Accent training for better communication (Click here to listen to rep’s voices)
  • Call monitoring for improved quality assurance
  • Dedicated project managers
  • Detailed weekly reports submitted with campaign metrics
  • State-of-the-art technology and software
  • Modern security protocols
  • Reduce cost with outsourcing
  • Similar to an American call center

Services We Offer

Inso is pleased to offer a variety of different outsourced services at our Dominican republic call centers designed to improve quality and increase retention as well as enhance sales and conversion while reducing cost.

  • Inbound/outbound call center services
  • Telemarketing, appointment setting and surveys
  • Customer support (phone, web, chat and email)
  • Lead verification services
  • Sales and marketing
  • Direct response
  • Order taking

Reduce Your Business Cost & Improve Your Efficiency

Call us to learn more about how our call center in Dominican republic can reduce your business cost while improving efficiency in your campaign.