The use of email within homes has risen dramatically within the last 5-10 years, as everyday, millions of people on the net actively check their emails with a sense of enjoyment. These users visit websites and send emails on a regular basis, and when they ask questions, or send complaints through, they require an email support service.
The most successful companies setup an email support system to deal with any email queries or complaints. This allows for improved response and customer satisfaction. Some of these companies often outsource their email support service needs to a company like InSO. We are able to provide highly trained professional customer support staff so that you can free up more time and space to delegate other work to your employees.
InSO’s Outsourced Email Support Services
Email has become one of the most effective ways of communicating with customers. In a recent study, over 45% of web savvy companies fail to deliver satisfactory services and answer customer queries within 24 hours. Our team of highly trained staff are passionate about providing the best customer service possible. They aim to achieve a more than satisfactory response within a very small timescale, successfully increasing customer satisfaction.
Live 24 Hour Chat Support
Customer service and quick responsiveness are held in very high regard by us at InSO, which is why we have in force a live 24 hour chat support service. A live chat support service is very important for companies who do not have a real-time customer service department in place. Outsourcing your chat support service needs to InSO will increase your sales profit, without one your online sales will be seriously affected.
Our customer chat support team are very friendly, and we have proven to increase the conversion ratio of visitor to consumer. Our live chat support allows your customer to connect with a professional representative via text chat right away with just a simple click on a link on your site.
Voice and Voicemail Support Services
This is of a similar nature to that of live chat support. Instead with our voicemail services you are able to provide us with a script of the deliverables in the calls received. We can also work with you to come up with a sufficient script for dealing with customers.
The many benefits of using InSO’s Email and chat support services include:
- Higher visitor to consumer conversion ratio
- Improved customer satisfaction
- Reduced customer service and marketing expenditure
- The ability to handle large volumes of calls and enquiries through product launches
- Implementation of scripts chosen by you as a company
- Ability to delegate work in different sectors to company employees
For more information on InSO’s email and chat support services you can call our friendly team of award winning representatives now on 800 788 8299. Or if you like, you can click here now for a free quote on interactive customer support services we can offer you.