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InSO
is a focused and dynamic organization dedicated towards
adding value and substance to its clients businesses
through offering superlative and completely customized
services. With a motivated team of professionals who
have the experience and expertise to give your business
the cutting edge, InSO
provides a state-of-the-art, multi channel integrated
data call center BPO (Business Process Outsourcing)
services in India.
InSO
is dedicated to making the customer experience a better,
simpler, and more personal experience. Through its unique
combination of infrastructure, technologies, third-party
tools, strategic alliances, and customization services,
it enables companies to provide their customers an integrated,
personalized service that builds stronger, more profitable
relationships. It provides 24x7 multi-channel data
call center services to its clients.
The data call center Business
Process Outsourcing service is a perfect blend
of Automated and personalized responses to the customers.
The automated responses are be generated from the Interactive
Voice Response (IVR) deployed for this purpose. The
IVR addresses the generic queries of the clients. The
Computer Telephony Integration and the screen pop environment
that InSO
has deployed helps to provide personalized services
to the clients by enabling the data call center
agents with more information about the callers in an
automated environment.
InSO
has deployed some of world’s finest technologies
for offering superlative call center
services. The technologies that have been selected have
been duly verified and testified for call center
performance.
Infrastructure
& Capacity
We
at InSO
believe that world-class infrastructure and facilities
are a prerequisite to offering quality services. Therefore,
from soundproofing to ergonomically designed furniture,
from security systems to recreation facilities, we have
ensured that every requirement is taken care of. We
have a Level 1 and Level 2 set-up with 250 workstations
with the operational capacity being 24 x 7 x 365. Each
workstation is modular in design and equipped with a
personal computer, (pre-installed with customized project-oriented
software in addition to standard systems and accessories)
and a high quality hands-free telephone instrument.
The following is a brief description of the infrastructure
we have:
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A
unique modular workspace design on Level 1 and
Level 2, which allows dedicated space for our
clients.
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Capacity
to accommodate over 250 Customer Service Associates
on a multi-shift basis. |
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Infrastructure
under development to scale up operations to 1000
CSA’s on a multi shift basis within the
same premises on Level 3. |
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A
dedicated and reliable Power Supply Link supported
with a UPS of American Power Corporation and Diesel
Generators for a 100% power backup. |
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Online
monitoring through closed circuit security cameras. |
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Swipe
card access system with different levels of access
for security reasons. |
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Well-defined
fire exits and advanced fire-protection systems.
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Recreation
area |
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24
x 7 cafeteria |
Corporate
Backing
InSO is
a well-known and successful company with several years
of experience in the Telecom industry and the credit
of setting up over 25 call centers
across the country. Backed by the strong foundation
and expertise, InSO
is well equipped to handle projects across domains.
InSO provides
Data Call center services in India
offering Data call center outsourcing,
Data call center management,
inbound and outbound telecalling, inbound call processing,
outbound call processing, inbound and outbound teleservices,
email response management and CRM services.
InSO's
Data Call Center services in India
has become a common thing for companies today. This
boom has been given a helping hand by the increasing
need of companies to cut costs.
InSO's Date Call
center services in India include
voice and web-based services with specialization in
inbound and outbound customer contact services including
help desk, lead generation, technical support, directory
inquiry and third party verification.
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